FAQs

Frequently Asked Questions

Welcome to our FAQ page! At Justin’s Flooring and Design, we want you to feel confident in your choices and informed about your project. Below are answers to some of the questions we hear most often.

General

Q: What services do you offer?
A: We specialize in flooring installation (hardwood, vinyl plank, carpet, tile), finish carpentry, custom trim, cabinetry, and historic window restoration. We also offer design consulting to help you choose the right look for your space.

Q: What areas do you serve?
A: We’re based in Huntsville, Alabama, and serve the greater Huntsville area including Madison, Decatur, Athens, and surrounding communities.

Q: Are you licensed and insured?
A: Yes! We are fully licensed and insured for your peace of mind.

Flooring

Q: What types of flooring can you install?
A: Hardwood, luxury vinyl plank (LVP), laminate, tile, carpet, and custom inlays.

Q: Can you help me choose flooring?
A: Absolutely! We’ll discuss your lifestyle, budget, and design goals to recommend the best options.

Q: Do you remove old flooring?
A: Yes, we offer full tear-out and haul-off services.

Q: Do you move furniture?
A: We can move most furniture for an additional fee. Please let us know in advance so we can plan accordingly.

Carpentry & Design

Q: What finish carpentry services do you offer?
A: Custom trim and moulding, built-ins, staircases, cabinetry installation, window and door casing, and historic restoration work.

Q: Can you match existing trim styles?
A: Yes. We take pride in delivering seamless repairs and additions that respect the character of your home.

Estimates & Scheduling

Q: How do I get an estimate?
A: Just call us or use our website contact form! We’ll schedule a visit to discuss your project and provide a detailed written estimate.

Q: Do you charge for estimates?
A: Most local estimates are free. Complex design consultations may have a fee, which we’ll discuss upfront.

Q: How far in advance should I book?
A: We recommend booking as early as possible—especially during busy seasons—to reserve your preferred dates.

Payment & Policies

Q: What payment methods do you accept?
A: We accept cash, checks, and most major credit cards.

Q: Do you require a deposit?
A: Yes. For most projects, a deposit is required to secure materials and scheduling.

Q: Do you offer financing?
A: We do not offer in-house financing but can recommend local partners who do.

Warranty & Quality

Q: Do you guarantee your work?
A: Yes. We stand behind our craftsmanship and offer warranties on labor, as well as honoring manufacturer warranties on materials.

Q: What if there’s a problem after installation?
A: Just call us. We’re committed to making it right.