Frequently Asked Questions

Welcome to our FAQ page! At Justin’s Flooring and Design, we want you to feel confident in your choices and informed about your project. Below are answers to some of the questions we hear most often.

General

Q: What services do you offer?
A: We specialize in flooring installation (hardwood, vinyl plank, carpet, tile), finish carpentry, custom trim, cabinetry, and historic window restoration. We also offer design consulting to help you choose the right look for your space.

Q: What areas do you serve?
A: We’re based in Huntsville, Alabama, and serve the greater Huntsville area including Madison, Decatur, Athens, and surrounding communities.

Q: Are you licensed and insured?
A: Yes! We are fully licensed and insured for your peace of mind.

Flooring

Q: What types of flooring can you install?
A: Hardwood, luxury vinyl plank (LVP), laminate, tile, carpet, and custom inlays.

Q: Can you help me choose flooring?
A: Absolutely! We’ll discuss your lifestyle, budget, and design goals to recommend the best options.

Q: Do you remove old flooring?
A: Yes, we offer full tear-out and haul-off services.

Q: Do you move furniture?
A: We can move most furniture for an additional fee. Please let us know in advance so we can plan accordingly.

Carpentry & Design

Q: What finish carpentry services do you offer?
A: Custom trim and molding, built-ins, staircases, cabinetry installation, window and door casing, and historic restoration work.

Q: Can you match existing trim styles?
A: Yes. We take pride in delivering seamless repairs and additions that respect the character of your home.

Estimates & Scheduling

Q: How do I get an estimate?
A: Just call us or use our website contact form! We’ll schedule a visit to discuss your project and provide a detailed written estimate.

Q: Do you charge for estimates?
A:

• Standard project estimates: Free

• Detailed measurements and material takeoffs: Starting at $199

• Complex design consultations: Starting at $299

• Subfloor assessments and project planning: Typically $299–$750, depending on the scope

• Any consultation fee will be discussed and approved before the appointment.

• Note: All consultation and assessment fees will be credited toward the final cost of the project if the proposed work is approved.

Q: How far in advance should I book?
A: We recommend booking as early as possible—especially during busy seasons—to reserve your preferred dates.

Payment & Policies

Q: What payment methods do you accept?
A: We accept cash, checks, and most major credit cards.

Q: Do you require a deposit?
A: Yes. For most projects, a deposit is required to secure materials and scheduling.

Q: Do you offer financing?
A: We do not offer in-house financing but can recommend local partners who do.

Warranty & Quality

Q: Do you guarantee your work?
A: Yes. We stand behind our craftsmanship and offer warranties on labor, as well as honoring manufacturer warranties on materials.

Q: What if there’s a problem after installation?
A: Just call us. We’re committed to making it right.

Who will perform the installation?

Depending on the scope of work, installation may be completed by one of our trusted subcontractors or specialized installation crews.

Justin’s Flooring and Design oversees the estimating, planning, scheduling, project coordination, and quality control process. Each project is assigned to the crew best suited for the specific type of work being performed.

Customers will have a designated point of contact throughout the project. Justin’s Flooring and Design remains responsible for communication, scheduling, project management, and addressing any workmanship concerns.

Who will be working in my home?

The crew assigned to your project will depend on the type and scope of work. We use installers and subcontractors based on their experience with specific flooring systems, preparation work, repairs, or finish carpentry.

Projects are not assigned solely based on availability. Our goal is to match each project with the crew best qualified to complete the work properly.

Who manages my project?

Each project is assigned a designated project manager or company representative who coordinates scheduling, materials, jobsite communication, and project details.

Customers are not expected to manage subcontractors or coordinate directly with individual installers. Questions regarding scheduling, payments, materials, changes, or workmanship should be directed to your assigned company contact.

How is the quality of subcontracted work controlled?

Each project is clearly scoped before work begins, including preparation requirements, installation standards, and expected finish details.

The assigned project manager or company representative may inspect the work during installation and upon completion. Any workmanship concerns should be reported directly to Justin’s Flooring and Design so they can be addressed promptly.

Are subcontractors covered by the workmanship warranty?

Work completed under contract with Justin’s Flooring and Design is covered according to the workmanship warranty and terms included with your proposal or agreement.

The use of a subcontractor does not remove the company’s responsibility for covered workmanship issues. Manufacturer warranties for flooring and related materials remain subject to the manufacturer’s terms and installation requirements.

Why does Justin’s Flooring and Design use specialized crews?

Different flooring systems require different skills, tools, and experience. A crew that specializes in carpet may not be the best choice for hardwood, tile, subfloor correction, or detailed finish carpentry.

Using specialized crews allows us to assign the right professionals to each part of the project while maintaining centralized planning, communication, project management, and quality control.

Contact Us

Still have questions?
📞 Call us: (256)-425-3081
📧 Email: (Info@justinsflooringanddesign.com)
🌐 Contact Form

Justin’s Flooring and Design – Craftsmanship You Can Stand On.